WARRANTY: All equipment furnished and installed under our proposal shall be warranted to be free of defective components and faulty workmanship for a period of 20 years from date of invoice. Travel charges will apply depending on location of system, or if system is located out of the continental United States.
When our Audio Security products are purchased individually by a client, and installed by non factory trained installers, they are warranted for a period of five years, or the current manufactures warranty, unless they are found to be damaged because of no fault of the products. i.e. poor workmanship, incorrect wiring, damage and/or breakage, etc.
In the case of improper wiring, poor workmanship, incorrect tuning, damage and/or breakage due to the client, the outcome will be determined and resolved by the manufacturer. To return products, call American Sound Masking to obtain a RA number (return authorization number).
Future expansion or relocation: Warranty follows the product if American Sound Masking moves the system to a new facility within the 20 year period.